Detailed instructions on how to participate in tests without an interviewer.
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Tester instructions for taking part in scheduled sessions with an interviewer.
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Looking to download our software or mobile app? Open this page to get access to it.
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Learn how to set up redirects between User Sense and external tools like Lyssna and Maze, so sessions are correctly linked to participants.
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Yes. For research in a language you don't speak, we can arrange simultaneous interpreters on request so you can follow the session live. We also provide AI-generated transcripts in the local language plus a translation into English or Dutch. Useful for multi-country projects where you want to compare insights across markets.
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For on-location research, our local partner provides the room, observation room, recording equipment and catering. We coordinate the alignment with you. If you'd rather provide a location yourself — at your office, for example — that works too.
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The standard lead time is 5 to 10 working days, depending on the audience criteria. For focus groups the lead time is also shaped by finding a common time slot. For on-location research in markets where the partner is further from participants, this may extend.
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We work with local partners in all key European markets — the Netherlands, Belgium, Germany, France, Spain, Italy, Poland, the United Kingdom and the Nordics. For other markets we assess feasibility per project.
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We ask participants to confirm twice, send a reminder email one day before the session and an SMS on the day itself.
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The first step is to use our extensive support base — most common issues can be resolved there. If the issue persists, you can reach us by phone on the day of the research and we'll do our best to help. If the participant still can't take part, we replace the session at no cost.
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