Which countries can you cover for on-site research?

Customer instructions

Setting up redirects for your test

Whitelisting User Sense

Technical issues on desktop

Technical issues on mobile devices

Participant is too late or does not show up

Reserve participants, floaters and drop-outs

Account

Register as a tester using company details

What happens to my personal data?

Request new verification link

Request a new password

Activate your account

Create an account

Tester instructions

Session without interviewer

Session with interviewer

Download software or mobile app

Camera or microphone not working

Settings for Mac-computers

Earnings and payouts

How much can I earn?

When will I receive my payout?

Social welfare payments

Declaration to tax office

Information needed for payouts

Sign up for paid studies

How to complete the qualification test

How do I increase my chances of participating?

How do I participate in paid studies?

I signed up as tester. What's next?

Self-recruited testers

Scheduling sessions with recordings (own testers)

Scheduling sessions without recordings (own testers)

Create accounts for your own testers

Use a unique participation link

We work with local partners in all key European markets — the Netherlands, Belgium, Germany, France, Spain, Italy, Poland, the United Kingdom and the Nordics. For other markets we assess feasibility per project.

FAQ - Qualitative recruitment